999fb Privacy Policy
Your personal information is of the highest importance to us. Read this policy to learn in detail how 999fb collects, stores, and protects your information.
Introduction & Scope
This Privacy Policy ("Policy") applies to the 999fb platform and has been prepared for users of our website, mobile services, and all related online services. When you register on 999fb, create an account, or use any of our services, you agree to the terms of this Policy.
We take the privacy and personal data protection of users in Bangladesh very seriously. Our goal is to ensure complete transparency about the purpose, methods, and safeguards involved in collecting your information.
Who does this Policy apply to?
This Policy applies to all users of 999fb — both those who are simply browsing the service and those who are registered members. Using our platform means you agree to this Policy.
Identity of the Data Controller
The controller of your personal information is 999fb. To contact us, email our support team at: [email protected] — we provide assistance 24/7.
What Information We Collect
999fb collects only the information necessary to provide our services, manage your account, and fulfill legal obligations. The categories of information are described below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Username and password
Contact Information
- Mobile number
- Email address
- Current address
Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
Technical Information
- IP address
- Browser type and version
- Device identifier
- Cookies and session data
Gaming Activity
- Betting history and game transactions
- Record of promotional benefit usage
- Login times and session information
Communication Records
- Live chat messages
- Email correspondence
- Support ticket information
Purpose of Using Your Information
999fb uses the information collected about you only for the following legitimate purposes. We never use your information for any unauthorized purpose:
3.1 Account Management and Service Delivery
Your information is used to create, verify, and manage your account, and to deliver our services. This includes login verification, payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), and ensuring access to gaming services.
3.2 Identity Verification (KYC) and Age Confirmation
Our platform is for those aged 21 and above only. We verify your identity and age as required by legal obligations. This process is part of our responsible gaming policy.
3.3 Security and Fraud Prevention
We use technical and identity-related information to ensure account security and to detect and prevent any suspicious activity. 999fb uses SSL encryption and advanced security technology.
3.4 Support and Customer Service
We use the history of our previous communications with you to resolve your issues quickly and provide effective support. Our 24/7 live chat and email support are made more effective with this information.
3.5 Service Improvement and Personalized Experience
By analyzing your preferences and usage patterns, we improve the quality of our platform and ensure more relevant services for you. This analysis is always done in aggregate — no individual profiling.
3.6 Legal and Regulatory Obligations
We are required to retain certain information to comply with applicable laws and regulatory requirements. This information is disclosed to competent authorities only when legally required.
Information Sharing and Third Parties
999fb does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with trusted partners who provide payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, and technical infrastructure services. These partners operate under strict confidentiality agreements.
Legal Authorities
Information may be disclosed to competent authorities pursuant to court orders, government investigations, or legal obligations. In such cases, we disclose only the amount of information legally required.
Fraud Prevention
Limited information may be shared with relevant security agencies for the purpose of preventing fraud, money laundering, or other illegal activities.
With Your Consent
Beyond the cases above, 999fb does not disclose any of your personal information to any third party without your explicit consent.
Cookies and Tracking Technologies
The 999fb website uses cookies and similar technologies to make your browsing experience easier and more effective.
Essential Cookies
These cookies are necessary for the basic functionality of the website, such as maintaining login sessions and ensuring security. Without them, the platform will not work properly.
Functionality Cookies
These cookies are used to remember your preferences and provide a personalized experience. They store your language preferences and other settings.
Analytical Cookies
These cookies help us understand how users are using our platform in order to improve the quality of our services. This information is analyzed in aggregate.
Data Protection and Security Measures
999fb uses industry-standard technologies and practices to protect your information. Our security infrastructure is continuously reviewed and improved:
SSL Encryption
All data transmissions are secured by TLS/SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems remain active.
Auditing and Monitoring
System activity is monitored 24/7.
Access Control
Strict staff access controls and a least-privilege policy are followed.
However, no method of transmitting or storing information on the internet is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed. It is also your responsibility to keep your account password secure and not share it with anyone else.
Data Retention Period
999fb retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 5 years | Service delivery and legal obligations |
| Financial Transaction Records | Minimum 5 years | Financial regulations and audit requirements |
| KYC and Identity Verification Documents | 5 years after account closure | Regulatory obligations |
| Gaming Activity History | 3 years | Dispute resolution and security |
| Support Communications | 2 years | Service quality improvement and dispute resolution |
Your Rights and Controls
999fb believes you have full rights over your own information. Your rights are described in detail below:
Right to Access Information
You may request to view or download a copy of your personal information held by us at any time. We will fulfill this request within a reasonable time.
Right to Correct Information
If there is any incorrect or outdated information in your profile, you may request that it be corrected. Some information can be changed directly from your account settings.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing disputes.
Object to Processing
You have the right to object to the processing of your information for a specific purpose — such as for marketing communications. Opting out of unwanted communications is straightforward.
Right to Data Portability
You may request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your information, such as during a dispute regarding the accuracy of the data.
Protection of Minors
999fb is for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory during our registration process. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.
International Data Transfers
In some cases, your information may be stored or processed outside of Bangladesh, such as with our server or technology infrastructure providers. For such transfers, we ensure that the relevant country or organization maintains adequate data protection standards and that the security of your information is guaranteed.
Policy Changes and Updates
999fb may amend or update this privacy policy as needed. In the event of any significant change, we will:
- Send a notice to your registered email address;
- Display a notice in a prominent location on the website;
- Note the date of the most recent change on this page.
If you continue to use our services after a change has been made, this will be considered your acceptance of the new policy. If you do not agree with the new policy, you may request that your account be closed.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team. We take every inquiry seriously and will do our best to respond as quickly as possible.
Live Chat Support
Our support team is available on live chat 24 hours a day, 7 days a week. Assistance is available in both Bengali and English. Use live chat for a quick response on any urgent privacy-related matters.
Email Contact
For detailed requests or when you need to attach documents, contact us by email: [email protected]
When sending a request by email, clearly state your account details and the subject of your request.
Enjoy Safely at 999fb
Your information is protected, your play is safe. Join our platform today.
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